After purchasing anything on this site, you can expect to receive your item within fourteen days.
All items will be wrapped in acid free tissue paper and packed in a presentation box - it is important to store your tiara in this way to avoid tarnishing. In the UK, delivery is free on items over £150. For items under £150, there will be a flat fee of £7.50 p&p. All items are sent via Royal Mail Special Delivery, and will need to be signed for upon delivery.
International customers will be charged £20 p&p and all items will be sent out via Royal Mail International Tracked & Signed.
Once your item has been sent, you will receive a confirmation email with tracking information, where applicable.
I accept returns on all pieces, apart from bespoke commissions, subject to the following criteria:
You must notify me within 14 days of receipt of your order if you intend to return the piece. You have a further 14 days to return your purchase, in the original packaging, and I will arrange for a refund.
Goods must be returned via Royal Mail Special Delivery. The cost of returning any items is to be covered by the buyer. Please retain proof of postage.
The tiara or headdress is carefully repackaged in its original packaging.
The tiara or headdress is in the same condition that it was delivered to you, has not been worn, and is not dirty, marked or damaged in any way.
The tiara or headdress is suitable for resale.
Refunds will not be given for used goods.
No returns will be accepted after the 14 day cancellation period to ensure that the item in question has not been used and returned.